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Trouble shooting

I need help - what support do you provide?

Infolocker provide 24 hour e-mail support - just e-mail your question to our support team and they'll get back to you within 24 hours. Our support e-mail address is support@linfolocker.net

You can also find lots of useful information on this page, our FAQs, and on our blog.

I think there is a problem with my Infolocker software, what is the first thing I should do?

The Infolocker Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.

To run the repair tool launch the Infolocker Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.

The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.

If your issues persist please send an email to support@Infolocker.net with detailed information about your issue.

How do I report a problem with the Infolocker Desktop software?

If you think you've found a problem with the Infolocker desktop software, please report it from the software itself. Go to your Windows control panel, double click on the Infolocker icon and then select "Report Problem" from the Infolocker Account tab:

How can check the Infolocker service status?

You can see the Infolocker service status, including any planned maintenance, at any time by visiting http://status.Infolocker.net

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America's choice for Secure Data Backup

Infolocker offers a full range of services allowing our products to grow with your needs. Backup your computer, sync files across your computers, access your files from the web and more. No other provider offers such a complete range of services - see our full range of home and business products. read more

Infolocker Desktop Software

The Infolocker Desktop Software makes using Infolocker easy! If you are Infolocker Backup customer it works in the background to protect your precious files as you work. If you are a DataBox customer it adds a new drive to your computer - the DataBox drive - where you can access your Infolocker DataBox. read more
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