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General Information - FAQ

At Infolocker we use the most robust and secure servers available in the industry with total redundancy. We have the absolute lowest pricing. We are as much as 80% below the cheapest offer online. It's a no brainer decision to choose us. You get the best for as low as $.99/computer.

 

What is Infolocker?

Infolocker is an online storage service, providing three innovative and powerful products:

Infolocker Backup - a very simple, secure and robust online backup solution. Infolocker Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.

Infolocker DataBox - a place to put the files you use most regularly, and access them absolutely anywhere. Infolocker DataBox appears as a new drive on your PC, and you can use it just like any other drive, but your DataBox files are also copied online and you can view or edit them from any web browser. If you install Infolocker DataBox on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.

Infolocker for Business - a complete cloud storage solution for your business. Backup every PC in your office using Infolocker Backup; give every user in your company a Infolocker DataBox; and create Team Folders that are synced between sets of users - they're great for collaboration and sharing files between departments.

When you sign up for Infolocker you can purchase Infolocker Backup just by itself, Infolocker DataBox by itself, or ProPack - which is a combination of Infolocker Backup and Infolocker DataBox in one simple package. Infolocker for Business is available in our For Business section.

What is the difference between Infolocker Backup and Infolocker DataBox?

Infolocker Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and Infolocker backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.

Infolocker DataBox is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. Infolocker DataBox will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

See the two packages compared side by side.

How much does Infolocker cost?

Infolocker provides three different consumer packages - Infolocker DataLocker, Infolocker DataBox and Infolocker ProPack. Infolocker Backup is $3.33 per month or $39.99 per year; Infolocker DataBox is $6.67 per month or $79.99 per year; and Infolocker ProPack is $10.83 per month or $129.99 per year. You can also pay in Pounds Sterling, Euros or Japanese Yen.

There are no charges for bandwidth - all of our packages come with unlimited bandwidth. Our Infolocker Backup package also comes with unlimited online storage space - meaning that you can backup your entire PC without worrying about space. Infolocker DataBox comes with a stunning 2TB (2,048GB) of storage space, while Infolocker ProPack boosts this up to an amazing 5TB of space. That's far more space than most PCs or hard drives - plus you can add more later if you want. We charge $7.95 per month per terabyte for additional space.

All Infolocker products have a 14 day free trial - you don't even need to enter a credit card to create your account and it takes seconds to sign up. If you pay up-front for one year's service you get an additional 10% discount. You can cancel within 14 days and get a full refund - no questions asked.

Where are my files stored?

Your files are usually stored both on your own computer and in Infolocker's state-of-the-art data centres. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.

Infolocker have built our own data centres, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. Our main data centre is in London, UK.

What does unlimited storage space mean?

Our backup accounts come with unlimited online storage. Unlimited storage space means that you can put as much as you want on your Infolocker without worrying about it - and can therefore backup your entire PC, no matter how much stuff you have on it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don't limit the amount you backup, nor do we limit the amount you upload or download to the Infolocker servers (the bandwidth). You really can use Infolocker as much as you want.

Do you ever limit bandwidth or transfer speeds?

No - there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centers have super fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.


How secure is Infolocker?

Infolocker is very secure. Our data centers use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.

All of the data that you put on Infolocker is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.

Why do I need Infolocker?

Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.

Before Infolocker you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.

Infolocker gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.

Infolocker DataBox takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.

Where can I get a Infolocker account?

Just sign up at www.Infolocker.net It takes minutes to get a fully featured 14 day free trial - you don't even need to enter your credit card number.

Is there a free version of Infolocker?

There is no free version of Infolocker, but we do provide a 14 day no-obligation free trial. You don't even need to enter your credit card number - just click here to sign up.

Can I try out Infolocker before buying it?

Yes - click here to sign up for our free 14 day no-obligation free trial. You don't even need to enter your credit card number - it only takes a minute to get started!

How do I change from a free trial to a paid account?

When you log in to your free trial account you will see an announcement on your Home tab - this announcement explains how to enter your billing details so that when your trial ends you are upgraded to a fully paid account. You won't have to pay then - you'll only be charged when the free trial expires.

Which operating systems does Infolocker support?

The Infolocker desktop software runs on Windows XP, Windows Vista, Windows 7 and Mac OS X 10.6.

The Infolocker web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.

The Infolocker mobile portal can be used by most mobile web browsers, including Opera - just visit http://m.Infolocker.com/ on your phone to get started. There is dedicated support for iPhone, Android and Blackberry users, and a free app for iPhone, iPad and Android is available from the iTunes App Store or Android Market. For more information, see our Mobile FAQs.

Can the Desktop Software run from a FAT32 drive?

Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the Infolocker Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the Infolocker Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your DataBox, or backup a large number of files with Backup, then the Infolocker Desktop Software will stop syncing correctly.

When installing Infolocker on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.

Note that this will not affect the folders that you choose to backup with Infolocker DataLocker. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your Infolocker cache is on an NTFS drive.

What are the minimum system requirements for Infolocker?

• 1 GHz Intel or equivalent CPU
• 512 MB of RAM
• Windows XP/Vista/7/Server 2003 or Later
• Broadband Internet Connection
• Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
• The latest versions of Java and Flash.

How can I keep up with news at Infolocker?

You can keep up with the latest news at Infolocker by visiting our Blog, our Facebook page or our Twitter account. You can also view our service status page to keep track of any planned maintenance.

Infolocker DataLocker

What is Infolocker DataLocker?

Infolocker DataLocker is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. Infolocker DataLocker is very easy to set up, and once it's configured you can just forget about it. Sign up now.

What makes Infolocker DataLocker special?

There are many things about Infolocker DataLocker that make it stand out from other backup solutions. Here are just a few of them:

Extremely easy to set up - our simple step-by-step setup wizard helps you choose which files you want to backup. It literally takes a minute, and once you're done, you don't need to worry about it ever again.

Backs up your files as you work - unlike backing up to an external drive, CD or DVD, Infolocker DataLocker copies your files to our secure servers in our carrier-grade data centers. This means that if the worst should happen- fire or theft - your data is still securely backed up in a completely different location to your PC.

Stored off-site for complete safety - a complete cloud storage solution for your business. Backup every PC in your office using Infolocker Backup; give every user in your company a Infolocker DataBox; and create Team Folders that are synced between sets of users - they're great for collaboration and sharing files between departments.

Completely unlimited storage space - you can back up as much as you want with Infolocker. You don't need to worry about your CD, DVD or backup tape being full - it will just keep backing up no matter how much you have on your PC.

Restore previous versions of files - sometimes a file is not lost or damaged, it's just been changed in a way you don't want. Maybe someone made alterations to a file and you need to restore it to a previous version. With Infolocker DataLocker you can - it stores the last 30 versions of any file, and you can download the older editions with one click.

View your backup files online from anywhere - your backups are not compressed into some obscure format or hidden in a dusty filing cabinet - they're live online. Simply log in to your secure web portal and view them from anywhere. You can even play your music, view your Office documents, watch your movies and display your photos right from within your web browser!

How do I download and install the Backup software?

To download the Infolocker Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.

How do I choose which files to backup?

When you first install the Infolocker Desktop software the welcome wizard will guide you through selecting the folders you want to backup.

Once Infolocker DataLocker is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with Infolocker Backup:

Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the Infolocker menu next to your clock at the top right of your screen. Infolocker will then upload the contents of that folder in the background. In future Infolocker will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.


Advanced users can easily manage all of the folders you want to backup by opening the Infolocker Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.

When does Infolocker Backup run?

Infolocker DataLocker doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected all of the time.

How do I schedule a backup?

Infolocker DataLocker is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. Infolocker DataLocker is very easy to set up, and once it's configured you can just forget about it. Sign up now.

Where can I see the files I've backed up?

The files that you've backed up are all available from your secure web portal. Login with your Infolocker account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!

What happens if I delete a file from my PC?

If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.

How can I restore multiple files?

Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, Infolocker Restore lets your browse your Infolocker DataLocker account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. To download and install the Infolocker Restore, click here. The installer will take you through everything you need to set up Infolocker Restore - it only takes a few minutes!

Can I get access to previous versions of files?

Yes - Infolocker DataLocker keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it's properties - you'll see a list of historical versions here and can download whichever one you want.

Alternatively, if you are using Infolocker Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.

Can I restore deleted items?

Yes - both the Infolocker Web Portal and Infolocker Restore let you access deleted items. Simply look for the entry in your toolbar called "Show Deleted Items".

Can I edit or delete files online in Infolocker DataLocker?

No - you can't make any changes to files from the web portal. Infolocker DataLocker is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.

If you want to the ability to edit, move, delete or rename files online, try Infolocker DataBox - our powerful access-anywhere service. Find out about the difference between Infolocker DataLocker and Infolocker DataBox on our package comparison page.

Can I upload files to Infolocker Backup online?

No - you can't upload new files to Infolocker Backup online. Infolocker Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our Infolocker DataBox service. For a comparison between Infolocker Backup and Infolocker DataBox, see our package comparison page.

Can I use Infolocker Backup on multiple computers?

The Infolocker DataLocker package is for use only on one computer. You can buy multiple Infolocker DataLocker subscriptions to backup multiple machines. Alternatively, a Infolocker ProPack package lets you backup up to five computers and you get Infolocker DataBox too!

How do I remove a data from Infolocker Backup?

You can easily delete computers from Infolocker DataLocker. Login to your Infolocker web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your Infolocker DataLocker list, and all files contained within it will be deleted. Note that once you've deleted a computer from Infolocker DataLocker it cannot be undone - you will not be able to access those files from your Infolocker account, unless they are re-uploaded.

When you delete a computer from your Infolocker Backup account nothing will happen on your local PC - no local files will be deleted at all.

If you delete a computer from your Infolocker web portal but decide to keep using the Infolocker Desktop backup software on that PC then Infolocker recommend that you run an integrity check to make sure that Infolocker re-uploads any files that were removed. To do this, go to your Infolocker Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - Infolocker will rescan all of your backup folders and re-upload any deleted files.

How do I add Infolocker DataBox to my account?

You can add Infolocker DataBox to your Infolocker DataLocker account very easily. Just login to your web portal, click on Account Settings and select the "Upgrade" button.

InfoLocker DataBox

What is Infolocker DataBox?

The DataBox is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or directly on your PC or Mac. On your PC or Mac your Infolocker DataBox appears as a new drive - as if you'd just plugged in a USB stick or external hard drive. You can open and save files on your Infolocker DataBox as you would with any other file on your computer.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

Any files that you add to your DataBox on one machine will automatically be synchronized with your other PCs. If you change a file on one PC, the new version will appear on all your other PC's in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you're at home or in the office.

Why should I use Infolocker DataBox?

DataBox gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime!

What do you get with DataBox that you don't get with Backup?

• Synchronise files between all of your computers
• FTP Access
• File sharing
• Online editing of your documents and pictures
• An integrated music browser and player
• Web playback for video files
• Mobile Access

How can I access my Infolocker DataBox?

Files are accessible through a web browser, FTP or on your Mac and PC. To login online simply visit www.Infolocker.com/login - you'll see all of your DataBox files in the DataBox tab.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

How do I get a DataBox drive on my PC or Mac?

Once you've activated your Infolocker DataBox and Backup account you will need to install the Infolocker Desktop software on each of your computers. The Desktop Software automatically adds a new Infolocker DataBox drive to your computer. You can use this just like any other drive.

How do I get a DataBox drive on my PC or Mac?

Once you've activated your Infolocker DataBox and Backup account you will need to install the Infolocker Desktop software on each of your computers. The Desktop Software automatically adds a new Infolocker DataBox drive to your computer. You can use this just like any other drive.

Do I have to have an internet connection to use the DataBox drive?

You need an internet connection to set up Infolocker - and if you're connected to the internet then the Desktop Software will upload and download files to and from your computer whenever you change them. However if you go offline - for example when you're travelling or at a meeting - the Infolocker software will let you work offline. You'll still be able to access all of the files on your Infolocker, and any changes you make will be synced up the next time you connect to the internet.

Why does the DataBox drive show less space than I have in my Infolocker account?

Because Infolocker caches files on your DataBox drive for offline access, the amount of space shown against the DataBox drive on your computer is limited to the size of your hard drive. If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline.

Where are files on my DataBox drive actually stored?

Your DataBox files are all stored online. But if you've installed the Infolocker Desktop Software, copies are also stored on your computer's local hard drive too. This allows you to access files on your Infolocker DataBox when you are offline.

What if I don't want DataBox files stored on my hard drive, but want them only online?

If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline. You can also change your Infolocker DataBox settings so that you don't automatically download any files that you've added to Infolocker from another computer. To do this, go to your Infolocker Control Panel, select Online Files, and click "Do not keep files on my computer".

Can I change the drive letter from L: to something else?

The default installation of Infolocker will select 'L' as your drive letter. If, for some reason, 'L' is not available an alternative will be selected automatically. To manually change your drive letter:

Select the 'Advanced' tab in the Infolocker Control panel
Select the 'Drive settings' tab
Choose a drive letter from the drop down list
Click 'OK'

Can I use Infolocker DataBox on multiple computers?

Infolocker DataBox can be installed on as multiple computers at no extra cost. All of your DataBox files will be synced automatically between every computer where Infolocker is installed.

Can I use Infolocker DataBox on my Linux computer?

Our Linux client is currently under development. An official release date has not been set at the moment, but more information will be posted on the website when it will be available. We are aiming to release it soon.

In the meanwhile you may access your Infolocker from your Linux computer using FTP or the Infolocker web portal. For more information on FTP, please see this page: http://www.Infolocker.net/ftp.aspx

How can I see my DataBox files online?

Login to the web portal at www.Infolocker.com/login and select the DataBox tab.

Your entire DataBox is replicated here giving you access to all your files and folders from any web connected browser.

Can I upload files to my DataBox from anywhere?

Your personalized web portal has integrated Java and Flash web uploaders. These allow you to upload files and folders to your DataBox wherever you may be.

Can I edit or delete files online?

Files and folders can be deleted via the web browser. Any files or folders that are deleted in this manner will be hidden from your web portal - until you select Show Deleted Files in the web portal toolbar. Files or folders deleted by mistake can be recovered by using the Show Deleted Files feature and then right clicking on them and selecting Undelete. Deleted files will be permanently removed from your account after 30 days.

Certain file types can be edited using the web plugins. When you view the file, a list of available web plugins will appear - including Zoho for editing document files or Picnik for editing photographs.

How can I restore a previous version of a file?

Infolocker keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the 'Revert' link, any computers linked to your account will automatically synchronize the selected version of the file.

How can I play music from my web browser?

All your MP3 files will be automatically added to the Infolocker Music Browser. You can search by artist, album or song title and even create a playlist! Once you have found the MP3s you want to play, simply select Play All from the toolbar in your web portal and the music player will appear with your tracks listed.

What are applications and how can I install them?

The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.

We currently support the following file types:

• Microsoft Word (.doc/ .docx)
• Microsoft PowerPoint (.ppt/.pps/.pptx)
• Microsoft Excel (.xls)
• OpenOffice Text Document (.odt, .sxw)
• OpenOffice Presentation Document (.odp, .sxi)
• OpenOffice Spreadsheet (.ods, .sxc)
• Plain text (.txt)
• JPEG Images (.jpg)

You can enable or disable the applications you want to use on your web portal by going to Settings > Applications.

How can I see my DataBox files on my mobile?

You can access your Infolocker account on the move by visiting m.Infolocker.com or via the iPhone, iPad and Android apps. The apps are free from the iTunes App Store or Android Market - just search for "Infolocker" to download them. For more information, see our Mobile FAQs

Can I use FTP to access my Infolocker DataBox?

Both FTP and the Infolocker software can be used to access files from your PC like a normal hard drive. However, the Infolocker software is significantly faster than FTP and includes advanced features such as caching. It's also fully integrated with Infolocker meaning, for example, you can right click on your files to share them. Infolocker recommends using the Windows Desktop Sync software instead of FTP.

More details can be found at www.Infolocker.net/ftp

Can anyone else see files on my DataBox?

Infolocker uses military grade, AES-256 security to encrypt all communications between a user's computer and our servers. Data stored on your Infolocker is backed up on to multiple storage servers at our data centers ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

How can I let others see my DataBox files?

You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.

You can also share files using the Infolocker Desktop Software. Simply open your Infolocker by opening My Computer and double clicking on your Infolocker, right click on the file or folder you wish to share and select share from the menu.

Can I stop sharing a file?

To stop sharing a file or folder, right click on it and select the sharing option from the Infolocker menu. From the window that appears you can opt to turn off sharing. At that point, anyone that you've previously shared with will not be able to access the file - although they may have downloaded it to their computer already and have their own copy.

Infolocker Desktop Software

What is the Infolocker Desktop Software?

The Infolocker Desktop Software makes using Infolocker easy! If you are Infolocker Backup customer it works in the background to protect your precious files as you work. If you are a Infolocker DataBox customer it adds a new drive to your computer - the DataBox drive - where you can access your Infolocker DataBox. If you are a Infolocker for Business customer, the desktop software powers your business cloud storage - providing easy access to your personal DataBoxs and Team Folders. No matter which type of Infolocker account you have, you only need to install one piece of software on your computer - the Infolocker Desktop Software.

Is the software free?

Absolutely. The Infolocker desktop software comes free with any Infolocker DataLocker or Infolocker ProPack account.

I have DataLocker and DataBox, so do I need two pieces of software?

No - the Infolocker desktop software is the same for both DataLocker and DataBox users, but just shows different features depending on the type of account you have. If you upgrade your account from a DataLocker account to a DataLocker and DataBox account then the software will automatically display all of the DataBox features the next time it starts.

Where do I get the Desktop Software from?

To download the latest version of the Infolocker desktop software, simply login to your Infolocker web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software. There's a version for Windows and a version for Mac OS X.

How do I know when updates are available?

The Infolocker desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure. Infolocker will usually e-mail customers about a new software version as well, along with posting to our blog and our Twitter account.

Which operating systems does the software support?

The desktop software is currently available for Windows XP, Vista, and 7; and Mac OS X 10.6.

I connect through a proxy - how do I set that up?

Proxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up Infolocker, or you can go to the Infolocker Preferences screen and set up proxies from the Advanced tab.

What ports does the Infolocker client use?

The Infolocker Desktop Software needs to be able to connect out to the Infolocker servers on ports 50234 and 50235. If the software is having trouble connecting to Infolocker, please ask your network administrator to open those ports.

Infolocker For MAC

Can I use Infolocker on my Mac?

Yes - the Infolocker Desktop software is available for Mac. It works in the same way that the Infolocker Desktop software for Windows works - backing up your files as you work, and showing your Infolocker DataBox as a new volume on your Mac.

Is there a Mac version of Infolocker Restore?

Yes - the Infolocker Restore app is built into the Mac software itself. No separate download is required. Simply click on the Infolocker icon at the top right of your screen near your clock, and select Restore From Backup.

Why don't you support ACL's, resource forks, symlinks and extended attributes?

The current version is focused on document backup, so doesn't support some of the more advanced file system features in Mac OS. We are working to address these limitations in a future release.

I've quit the Infolocker for Mac application and the DataBox volume icon hasn't been removed from my desktop?

This shouldn't happen but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.

How do I uninstall Infolocker for Mac?

Currently we don't have an uninstaller. If you wish to completely remove Infolocker for Mac remove all files from the following locations (an administrator password will be required for some items).

• /Library/Application Support/Infolocker/

• /Applications/Infolocker Client.app

• ~/Library/Preferences/com.Infolocker.Infolockerapp.plist

Cache Directory (contains your cached Infolocker files) The following are the default locations for the cached directory (you can configure a different cache directory during the welcome/setup process and with options -> online files).

1.0.26.4 ~/Library/Caches/Infolocker/~LD

1.0.26.31+ ~/.LD

Why do you ask for my Mac password when installing?

We install two tools that run as root - they require your Mac password. 'updateld' is used to install and repair the Infolocker for Mac software as necessary. 'finderoverlaytool' is used to insert the Infolocker Finder badging code into the Finder.

Wouldn't this be great if it did...?

Let us know we'd love to find out how you think we can improve Infolocker. There's a dedicated board on our forums where you can submit feedback and talk to other users about the Mac software - just log in to your Infolocker account and click on Help then Support Forums. You can also submit your feedback to us at support@linfolocker.net

Something's not working correctly!

If you're having trouble then our support team will be delighted to help! Please email us at support@linfolocker.net and we'll get back to you in 24 hours.

Infolocker Mobile Apps

What are the Infolocker mobile apps?

The Infolocker mobile apps are a great way to access your files from your iPhone, iPad or Android. They are free to download from the Apple iTunes App Store or the Android Market. The apps let you browse your Backup and DataBox files on the move, wherever you are, and view your documents, play your music or watch your videos - all streamed over 3G or Wi-Fi.

How can I access my files if I don't have an iPhone, iPad or Android?

The mobile apps are currently only available for iPad, iPhone and Android devices, but you can also access all of your files from our mobile web portal - just log in at http://m.Infolocker.com from any smartphone.

How do I get the Infolocker mobile apps?

To get the Infolocker mobile apps, just search for "Infolocker" in the iTunes App Store or Android Market. The apps are free - all you need to use it is your Infolocker account. Once the app has downloaded just open it and it will ask you for your email address and password to get started.

What features are available in the mobile apps?

The Infolocker mobile apps are packed with useful features. The top features include:

• Browse your backups, DataBox or files that others have shared with you.

• View Office, iWorks, RTF or PDF documents anywhere

• View photos and create slideshows

• Stream all of your music, and browse it by Album, Artist, Genre or Year - even if the music isn't in iTunes!

• Stream your videos - whatever format they're in. There's no need to convert them to an iTunes or Android compatible format first.

• Upload photos and videos straight from your device to your Infolocker account.

How does caching work on the mobile app?

When you access a file on the mobile app - unless it's a video or music file that streams straight from Infolocker - it is cached locally on your device. This means that when you next want to access it you don't have to wait for it to download. Once your cache is full, older files that you haven't used recently will "roll over" and be removed from the cache. If you need more space on your device and want to reduce the cache size, go to Settings and change the Cache Size option - the smaller it is, the less space it will use on your device, but the more likely it is that Infolocker will have to download files when you view them.

How do I control the speed / quality of video streaming?

You can have complete control over the balance between speed and quality of video playback. For example, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do this, just go to Settings and select Video Bandwidth. There are different settings for both Wi-Fi and 3G, so that you can set preferences for these independently.

What file formats does the app support?

YThe app supports a wide range of document, photo, video and music formats - which are growing all of the time. Currently the most common formats accepted on the iPhone are:


• Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, RTF, TXT, HTML, Pages, Keynote, Numbers.

• Video: MP4, M4V, MOV, WMV, AVI, MKV, ASF, DIVX, MPEG, OGM, XVID, FLV, VOB.

• Photos: JPEG, JPG, PNG, GIF, BMP.

• Music: MP3, M4A.


On your Android device the file formats you can view will depend on the apps you have installed - but there are free viewers available for most file types on the Android Market.

Will there be apps for other mobile operating systems?

Yes - they're on the development list! There are no definitive timescales yet, but we're hoping to support a wider range of mobile operating systems in near future. When they are released we will announce them on the Infolocker Blog and Twitter account.

Sharing Accounts

What are sharing accounts?

When a Infolocker user privately shares a file with someone who does not have a Infolocker account, Infolocker creates a free account called a "sharing account". The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.

Sharing accounts are completely free and are not time limited - the user can log in and see the files shared with them for as long as they want.

Sharing accounts have very limited functionality - sharing users cannot upload new files to Infolocker, install the Infolocker desktop software or edit files online. Sharing users can upgrade their accounts very easily - simply go to the Account Settings screen and click on Upgrade.

Someone shared a file with me and now I have a Infolocker account - do I have to pay for it?

No - your sharing account is completely free and you can use it for as long as you want to access the files shared with you. However if you want to take advantage of Infolocker's excellent simple, secure backups or access-anywhere features you will need to upgrade to a full paid account. It's very easy - just go to Account Settings and click on Upgrade.

I want to upgrade my sharing account to a full account - can I do that?

Yes - simply login to your sharing account, select the Account Settings tab and click on Upgrade.

Business

What is Infolocker for Business?

Infolocker for Business is a powerful cloud storage solution for business customers. It provides a wealth of features that lets you take full advantage of online storage - including backup, remote access, collaboration and sharing features.

What are the main features of Infolocker for Business?

Infolocker for Business provides five main tools to help you get the most from cloud storage:

• Backup: easily backup all of the PCs in your office, and then restore them whenever you need them

• DataBox: provide every user in the company with a Infolocker DataBox, letting them work remotely and sync files between all of their computers

• Team Folders: create Team Folders for departments or project groups, which are shared between sets of users that you define. Team Folders are synced between the team's computers, and are great for collaboration or sharing documents between departments.

• Sharing: easily share files with people outside your business. Our one-click sharing lets you send files to other businesses instantly - with no need for large attachments. Recipients can download the files from your business' branded web portal - all powered by Infolocker

• Automation: access all of your business files using SFTP, WebDav or FTP. Integrate your online storage into existing systems or processes.

What kinds of companies can sign up for Infolocker for Business?

Infolocker for Business is perfect for any business - from the sole trader up to large, established companies. Whether you're a web designer, estate agents or massive retailer, you'll find that Infolocker for Business is flexible enough to perfectly match your requirements. We support any number of users - from 1 to 100s - and you can add as many Team Folders as you'd like.

Can I use Infolocker for Business to connect a mobile workforce?

Yes - Infolocker for Business is perfect for mobile workers. Infolocker's DataBox and Team Folders features are synced between your team's computers, and can be accessed anywhere offline. And we also provide mobile apps that let you access your Infolocker files from your mobile phone.

What software is required to run Infolocker for Business?

No software is required - you can run everything from our online web portal or using FTP, SFTP and WebDav. However we recommend you use our Infolocker Desktop software, which makes backups so easy and really brings the power of Infolocker DataBox and Team Folders to your desktop. The Infolocker Desktop software is available for Windows (XP, Vista, 7) and Mac OS X 10.6. The Mac version doesn't currently support the developer build of Mac OS X Lion - but a version that does is coming soon.

Linux users can use FTP, SFTP or WebDav to mount their DataBox and Team Folders as a virtual drive on their desktop - replicating much of the functionality of the desktop software. And because we support protocols like FTP, it's easy to integrate it with existing systems or backup solutions - many of which already support uploading to third parties using such standard protocols.

I'm the systems admin for my company. What control do I get?

We've tried to make Infolocker for Business as transparent as we can. As a systems administrator you get complete control of everything from our Business Admin Portal - you can add users, create team folders, change user permissions, and monitor how your users are using the system. You can completely customize what you want your users to see - for example, do they have a DataBox or not, do they have Backup or not, can they share files with third parties, can they use the Infolocker software on multiple PCs etc. You can also allocate other users as Admins, so that they can help you look after your account.

How does the pricing work for Infolocker for Business?

Infolocker for Business comes in two packages - Business Express and Business Standard. Business Express is aimed for the small business or sole trader who wants to get set up instantly. It's an easy solution to quickly backup your PCs and experience the power of Infolocker DataBox, Infolocker's sharing features, and Team Folders. Please check our pricing page for details. BizPack comes with 2TB of storage space and supports up to 3 users. You can create as many Team Folders as you want, but you can't buy more users or space - instead you need to upgrade to Business Standard as your business grows. Upgrading is easy though - and we'll pro-rata the upgrade cost based on anything you've already paid for your Business Express account.

Business Standard provides much more flexible solution. It comes with support for 10 users and provides 10TB of space for $159.95 per month, but you can upgrade to add more users and more space at any time. Users are $15.95 per month each, and space is $7.95 per month per TB. Upgrades happen instantly through the Business Admin Portal.

What happens if I go over my storage limit on Infolocker for Business?

We've made it as easy as possible to manage your storage space. You allocate quotas to your Team Folders and to each user, and if they go over we'll email you to let you know. We'll also email you to let you know if you go over your total account space, and if that occurs ask you to either buy more space or reduce the amount that you are storing. If you don't do this within a few days then one of our account managers will get in touch to help you through the problem and find the best solution for you. We don't arbitrarily charge you for anything you haven't preordered - even if you have accidentally gone over your allotted usage.

How can I get help with my Infolocker for Business account?

Your Infolocker for Business admin portal has help built in - just hover over any part of the interface and look for a little question mark that appears. Move your mouse over that question mark to see in-line help. You can also go to the Help & Support section of your admin portal to view tutorials and a quick start guide.

If you get stuck at any point, then our support team will be delighted to help. Simply email business@Infolocker.net to get in touch with one of our support engineers or account managers.

I have questions about Infolocker for Business before I buy. Who do I contact?

If you need help before you buy then our support team would love to answer your questions. Simply email business@Infolocker.net

Trouble Shooting

I need help - what support do you provide?

Infolocker provide 24 hour e-mail support - just e-mail your question to our support team and they'll get back to you within 24 hours. Our support e-mail address is support@infolocker.net

You can also find lots of useful information on this page, our FAQs, and on our blog.

I think there is a problem with my Infolocker software, what is the first thing I should do?

The Infolocker Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.

To run the repair tool launch the Infolocker Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.

The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.

If your issues persist please send an email to support@Infolocker.net with detailed information about your issue.

How do I report a problem with the Infolocker Desktop software?

If you think you've found a problem with the Infolocker desktop software, please report it from the software itself. Go to your Windows control panel, double click on the Infolocker icon and then select "Report Problem" from the Infolocker Account tab:

How can check the Infolocker service status?

You can see the Infolocker service status, including any planned maintenance, at any time by visiting http://status.Infolocker.com

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America's choice for Secure Data Backup

Infolocker offers a full range of services allowing our products to grow with your needs. Backup your computer, sync files across your computers, access your files from the web and more. No other provider offers such a complete range of services - see our full range of home and business products. read more

Infolocker Desktop Software

The Infolocker Desktop Software makes using Infolocker easy! If you are Infolocker Backup customer it works in the background to protect your precious files as you work. If you are a DataBox customer it adds a new drive to your computer - the DataBox drive - where you can access your Infolocker DataBox. read more
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